Susan Coleman | San Rafael Real Estate, Novato Real Estate, San Anselmo Real Estate
 

 

I love what I do. I employ skills I’ve honed over a long period of time, to deliver my clients’ dreams. As my tagline says: “Skills that Deliver Your Dreams”. What could be a better occupation than this?  

To me, it’s not really so much about houses; it’s overwhelmingly about people, their objectives, hopes, fears, nuances.    Each client processes very differently the myriad information and emotions involved in conveying property.  My focus is to understand their process and deliver them a great experience, not as determined by me, but as defined by my client.    I enjoy thinking unconventionally, to exploit opportunity and value for my clients.  Trust, mutual respect, teamwork, and market knowledge form the foundation of the relationship and professional real estate services I provide to each and every client on each and every undertaking, large or small.  And I do the right thing, as the phrase goes, “even when no one is looking”.    

In the end, my goal is to be my clients’ “go to” real estate resource and the real estate professional they trust to recommend  to  their friends and acquaintances.  

Bio Information

Top Producer since 2002

Dual selling and management role 2005 – 2007 in former Frank Howard Allen REALTORS flagship sales office

Skilled at finding personal homes in 3 of the toughest housing markets in the world!

Bay Area Native

MBA, Finance, UC Berkeley, Haas School of Business

14 years investment banking New York (7 years), London (8 years)

Dual citizenship:  US/UK

3 adult children 25, 21, and 20 years of age.

Hobbies: fitness, hiking, cinema, home design, antiques

 



Compassionate, Caring & Deeply Interested in Her Client's Needs

Many know Susan Coleman as an experienced, knowledgeable and thoroughly capable realtor with a background in finance as well, which puts her a step ahead of many in the field. What struck me is her compassion. 

In a relationship with a potential buyer that surely took a lot of time and attention but didn't result in a purchase, she sent the client, a friend of mine, a wonderfully supportive email. In it, she went beyond concern about neighborhoods, properties, the competitive market, interest rates, and all that. She reached out to the woman about her life situation and her struggles. She wrote, "My goal is to empower women, particularly those of us who divorce, by helping them gain financial security for the long term. Many of us can't get our dream homes immediately post-divorce, but we can make a good investment and build toward financial security and our dream home, in time... I wish you the very best, and if your thinking comes full circle again, I'm just a phone call away!"

Ever professional, Susan thought to cc me with her reply as part of completing a referral. So I got to see better what I have felt and known before: that Susan is more than someone who sells houses. She is a caring human being, deeply interested in the stories her clients carry with them and attuned to their needs beyond the search for a new home. What a great ally she is! I have and will continue to recommend her with confidence and enthusiasm to anyone I know who is looking to buy or sell a home. 
- James B.

A Heartfelt Thank You

You have helped me in so many ways and at such a vulnerable time in my life. You may think, well that’s just my job. But for me, it is much more than that. Your graciousness, your willingness to respond so quickly and ever so much more – all done as though I were the only person in the world. I extend my deep thanks to you. 

- Carol P.

A True Gem with Exceptional Attention to Detail & Knowledge of Marin!

Susan Coleman is a true gem of a realtor.  She is as professional and thorough as they come.  Having grown up in Marin, she knows the details of everything from traffic patterns to micro-climates (she counts stairs going from garage to house in case you missed that little fact yourself, and reminds you of which way the sun comes and thus the likelihood of moss growing where you step -- find me that kind of thoroughness elsewhere!!).    Never once does she push her clients to spend more than their stated budget, and in fact, is often looking to find them something under budget.  We've recommended Susan many times to friends, and are thanked every time for steering them to her.  I wish there were a sixth star I could give her.

- Ken H.

Perfect for a First Time Home Buyer

Susan was great! She helped me buy my first house, educated me in the process, and was quick to put me in touch with other helpful people as needed. The Bay Area real estate market is notoriously difficult [and I'm very picky :-)], but she hung in there until we found the right place. I can highly recommend Susan!

- Clare R.

Nothing Short of Amazing

Susan has been nothing short of amazing throughout the process of purchasing our first house. Marin is an incredibly competitive market but she's been with us the whole way, guiding us with expert advice and coming up with offer strategies. She made sure we understood every step of the process, was on top of things at all times, kept in touch with all the players and even set us up with her contacts to help us with the move, repairs, etc. Can't recommend her highly enough!

- Eva G.


The Most Professional & Competent Agent We've Ever Met

We have bought and sold residential real estate for my family residences and rental properties in three different states over a period of several decades.  Susan Coleman is at the top of the most professional and competent agents we have ever observed. 

Her attributes in addition to her highest integrity and affable personality are: professional knowledge of the industry and current market; realistic advice on bid prices; daily updates on her market search for the type property we wanted; keeping us continually informed of day to day changes and events; extreme patience and perseverance when our desired transaction became snagged by "legal complications”; efficient coordination with all parties and all details until our objective was achieved and the transaction completed.

Over a four-month period, there was never a day that she did not return our emails or phone calls within hours.  We unhesitatingly recommend her to any buyer or seller who is looking for a results-oriented, tell it like it is real estate professional. So pleased were we with her performance, we conveyed our satisfaction to the owner of Frank Howard Allen Real Estate. 

- Sherrill & Joe Rafferty, Colonel US Army (Ret.)


A Trusted Advisor During a Difficult Life Change

Susan Coleman assisted me (and my former husband) in selling our house in Larkspur in 2011.  She jumped into a precarious divorce situation inherent with a lot of stress and difficult dynamics but with perseverance, she found a way to guide us through the process.

She was very professional and kept us focused on the common goal of selling the property.  2011 was a tough year to be a seller but Susan stuck to the task and didn’t give up.  I appreciated her resourcefulness, multitude of marketing ideas and last but not least, enthusiasm. Susan’s an excellent listener and always reported promptly on feedback from prospective buyers.  Susan is very detail-oriented and stays on top of every minute element of the process.  This was very reassuring given our particular circumstances.  She took the time and effort to explain what I was unsure about along the way. I highly recommend Susan for her immaculate work ethics, drive and compassion.  It was a pleasure working with her.

- Jodi S.

A 5-Star Plus!

Susan represented me on the purchase of my home in 2003 and its sale this year and on both occasions, she exceeded my best expectations. Susan is truly a professional who covers all the bases. She listens to her clients but, most importantly she provides excellent advice and uses sound judgment in handling the buy/sell transaction.  I moved out of state before the house was put on the market she handled all the details and provided me with a stress-free closing. Her follow through during and afterward, was exceptional. 


Thank you Susan you are a 5-star plus!

- Jim W.

Skilled, Smart & Supportive

I highly recommend Susan Coleman.  She is skilled, smart and supportive.  An excellent realtor.

- Jeanine S.

We Were Lucky to Find You!

Thank you so much for all you have done to get our house sold! We weren't easy clients and I feel lucky to have found such a great agent. I am interested in purchasing a condo or townhouse in the coming months...so let me know if you find anything good coming on the market.

- K. M.

A Remarkable Job

You did a remarkable job with everything. Really. It all still feels a little like a foggy dream. You do stick out clearly as the perfect fit for this family. There were some silent favors I recognized along the way. You’re a gem!
- C. Y.

Above & Beyond 

Susan went out of her way on a very busy day to meet me at a hardware store, immediately upon request, because my tenant had locked herself out of the property I was selling. She also offered mobile notary services to all parties when work scheduled would not allow for daytime signings. She handled a last-minute snafu created by the buyer’s mortgage broker, one that seemingly could have put a stop to the whole deal. She was calming and reassuring to me, and assertive and dogged in her pursuit of a resolution of him. Basically, she always bent over backward without making anyone feel like they were troublesome. She’s always professional - a virtual superstar!

- Seller in San Anselmo


The Right Person for the Job

Really appreciate the care you took to sell my cousins house, your advice along the way, and your ability to deal with logistics. So glad Richard recommended you, you were the right person for the job!

- Janet


Direct, Proactive & Knowledgeable 

Susan is great! She has been in real estate for a long time and understands ALL the details that a homeowner needs to know and consider. She listens to the must-have lists and is proactive about finding the right home to match that list. She is direct with information and real. Wonderful to work with!

- Yasmin K.


A True Real Estate Expert

Both Larry and I want to thank you for all that you’ve done for us. We so appreciate your availability and support partnered with your expertise. You have been fantastic!

- Arlene & Larry


Exceptional Experience as a Buyer and a Seller

Susan,

I finally got around to writing and posting this review. I meant every word of it. I feel so settled now, and your help got me to this place.

Thank you

Susan Coleman at FHA in Greenbrae is outstanding. She came highly recommended as an agent that works full time (and more) for her clients, is efficient, professional and extremely knowledgeable. I hired her to represent me as a buyer and then again as the seller. Susan knows the county and does not just specialize in one part of the county.  (She represented me in Fairfax and Tiburon.)  She returned calls within an hour, gave excellent advice on pricing, negotiating and strategizing.  Susan has an MBA and it shows in her business dealings.  She is very diplomatic in dealing with the other parties, but does not give up any of her client's position unless there is a valid reason to do so. I would recommend Susan without hesitation for either side of a real estate transaction.  In addition, her assistant Charlynn is just as efficient and professional.

- 5-Star Yelp Review

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